4C for Children—the pioneering leader, advocate and resource
for high-quality early education and care
in Southwest Ohio, the Miami Valley and Northern Kentucky.

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4C Customer Service Policy

4C strives to provide high quality service to all its customers and clients. Employees are expected to treat all clients - families, child care providers, or business associates - in a polite and respectful manner. Should a customer be dissatisfied with a service provided, or have another type of concern or complaint, an employee is expected to give the matter prompt attention.

When a complaint cannot be resolved at the direct service level, or if it is desired by the customer, it should be referred to the appropriate Program Director or the Associate Executive Director for review. 4C will make every effort to fairly evaluate and address issues raised by customers and will use feedback to make improvements, as appropriate to the situation. Customers may request review of a matter in person, by telephone, or in writing by contacting:

Chief Operating Officer
4C
1924 Dana
Cincinnati, OH 45207

agency@4cforchildren.org, or 513.221.0033 in the Greater Cincinnati Area, 937.220.9660 in the Miami Valley area or 859.781.3511 in Northern Kentucky, or 800.256.1296

Statement created: August 2003

Copyright © 2003 4C, All Rights Reserved. Your interactions with this site are in accordance with our privacy statement.

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4C, serving 23 counties in Ohio and Kentucky, helps parents find quality child care, educates and supports early childhood educators and caregivers, recruits family child care providers, and advocates for young children and their families. Central Office: 1924 Dana Ave., Cincinnati, OH 45207 | 800-256-1296
 

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