4C strives to provide high quality service to all its customers
and clients. Employees are expected to treat all clients - families,
child care providers, or business associates - in a polite and
respectful manner. Should a customer be dissatisfied with a service
provided, or have another type of concern or complaint, an employee
is expected to give the matter prompt attention.
When a complaint cannot be resolved at the direct service level,
or if it is desired by the customer, it should be referred to
the appropriate Program Director or the Associate Executive Director
for review. 4C will make every effort to fairly evaluate and address
issues raised by customers and will use feedback to make improvements,
as appropriate to the situation. Customers may request review
of a matter in person, by telephone, or in writing by contacting:
Chief Operating Officer
4C
1924 Dana
Cincinnati, OH 45207
agency@4cforchildren.org,
or 513.221.0033 in the Greater Cincinnati Area, 937.220.9660 in the Miami Valley area or 859.781.3511 in Northern Kentucky, or 800.256.1296
Statement created: August 2003
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