Schedule update! The Provider Portal will have extended hours of operation:

Monday, March 22             7:00 am to 5:30 pm
Tuesday, March 23            7:00 am to 7:30 pm
Wednesday, March 24       7:00 am to 7:30 pm
Thursday, March 25          7:00 am to 7:30 pm
Friday, March 26               7:00 am to 7:30 pm

The Provider Portal will not be available on Saturday March 27 or Sunday March 28.  However, normal operating hours, 7 am to 7:30 pm, will resume on Monday, March 29, 2010.

The CCIDS Help Desk 1-877-302-2347, option 2, hours are Monday - Friday, 8:00 am to 5:00 pm.   Please be aware that we are experiencing very high call volumes.  Calls are answered in the order in which they are received.  We appreciate your patience!

Did you know? To receive future payments you will need to...

• register online for Ohio’s new centralized payment system.
• complete an online provider agreement.
• sign up in March only!

• access a computer and the Internet.
• obtain a free e-mail account.
• register and complete your agreement online.
• establish your rates.
• and anything else you need to get ready and get registered!

For a limited time—in March only!

Access computers with online capability at the 4C Cincinnati location Monday through Friday, 9 a.m.–5 p.m., and Saturdays from 9 a.m.–noon.

• To access help at other locations:
  • For the 4C Clinton County location, call 937-382-7011 x1224 to schedule an appointment.
  • In the Miami Valley, contact your county's Department of Job and Family Services office.
• For payment system details, read the letter from ODJFS or visit http://jfs.ohio.gov/cdc/CCIDS.stm.
• Further questions? E-mail: CCIDS_Help_Desk@jfs.ohio.gov

If you need assistance, call to set up an appointment during one of these times in March at the 4C Cincinnati location:

Tuesdays: Noon – 2 p.m.
Thursdays: 5 p.m. – 7 p.m.
Saturdays: 10 a.m. – noon

Helpful Hints
1.  Do not use the back button or the refresh button on your browser when using the portal.  You will have to log back into the portal.

2.  If you wish to print your forms, this must be done after you submit them to ODJFS.  After you submit the forms for the first time, go back into the form, and select the PRINT button at the bottom of the form.  After you print the form, and you have already successfully submitted the form, you can select cancel.  No new information will be sent to ODJFS.  If you make changes to the form after you successfully submit it the first time, then you must choose the check mark box at the bottom of the form and submit again. 

3.  If you get logged out due to a security violation, you are locked out for 36 hours.  Do NOT try to log back in again for 36 hours.  The 36 hour clock starts at the last time you log in. 

For more information or to schedule an appointment, call 513-221-0033 or 800-256-1296 and press 0 for the operator.