|4C for Children - the pioneering leader, advocate and resource
for high-quality early education and care
in Southwest Ohio, the Miami Valley and Northern Kentucky.
4C Customer Service Policy
4C strives to provide high quality service to all its customers and clients. Employees are expected to treat all clients - families, child care providers, or business associates - in a polite and respectful manner. Should a customer be dissatisfied with a service provided, or have another type of concern or complaint, an employee is expected to give the matter prompt attention.
When a complaint cannot be resolved at the direct service level, or if it is desired by the customer, it should be referred to the appropriate Program Director or the Associate Executive Director for review. 4C will make every effort to fairly evaluate and address issues raised by customers and will use feedback to make improvements, as appropriate to the situation. Customers may request review of a matter in person, by telephone, or in writing by contacting:
Chief Operating Officer
or 513–221–0033 in the Greater Cincinnati Area, 937–220–9660 in the Miami Valley area or 859–781–3511 in Northern Kentucky, or toll-free 800–256–1296.
Statement created: August 2003
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